- Express delivery and free returns within 30 days
- support@furnishnest.us
- +1 718-452-9384
Welcome to our FAQ hub! Here you’ll find clear answers to the most common questions about our products, shipping, returns, and more. If you can’t find what you need here, feel free to reach out to us directly.
What products does Furnishnest offer?
Furnishnest specializes in premium cat furniture, including cat houses and cat trees. Designed for comfort, durability, and style, our products are perfect for cats who love to climb, nap, or hide away in a cozy space.
How do I place an order?
Ordering is quick and simple:
- Browse our selection of cat furniture.
- Choose the item(s) you’d like.
- Click Add to Cart.
- Head to Checkout and enter your details.
- Confirm your purchase.
After completing checkout, you’ll receive an email confirmation with your order details.
What payment options are available?
We accept:
- Stripe
- Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
All payments are safe and encrypted. For more details, visit our Payment Methods page.
Do you ship internationally?
Currently, we only deliver orders within the United States. For full details and updates, check our Shipping Policy.
How can I track my order?
When your order is dispatched, you’ll receive a tracking number by email. Use this number to follow your package’s journey directly through the carrier’s website. More info is available in our Shipping Policy.
What is your return and refund policy?
We want you to be happy with your purchase. You may return eligible items within 30 days of delivery, as long as they meet our return conditions. Please see our Return & Refund Policy for full details.
What if my order arrives damaged or defective?
If your product arrives damaged or faulty, notify us within 48 hours of delivery. We’ll arrange a replacement or issue a refund at no extra cost. Instructions are outlined in our Return & Refund Policy.
How long does delivery take?
Orders are typically processed within 1–2 business days. Most shipments arrive within 5–7 business days. Once your package is on its way, you’ll receive tracking details.
Can I cancel or change my order after purchase?
If you need to cancel or adjust your order, contact us as soon as possible at support@furnishnest.us. We’ll do our best to accommodate, though changes can’t be guaranteed once processing has started.
Do you charge sales tax?
Yes. Sales tax is calculated based on your shipping address and local regulations. The total amount, including tax, will be displayed at checkout.
How can I reach customer support?
Our team is here to help! You can contact us via:
📧 Email: support@furnishnest.us
📞 Phone: +1 718-452-9384
📍 Address: 43 Barton Ave, Staten Island, NY 10306
🕗 Hours: Monday – Friday, 8:00 AM – 5:00 PM
Do you sell gift cards?
Not right now, but we’re working on expanding our options—stay tuned!