- Express delivery and free returns within 30 days
- support@furnishnest.us
- +1 718-452-9384
At Furnishnest, our goal is to make sure your cat furniture arrives quickly, safely, and without hassle. This Shipping Policy explains how we process and deliver orders across the United States.
Where We Ship
- United States Only: We currently ship to all 50 states.
- No International Shipping: Orders outside the U.S. are not supported at this time.
- Restrictions: We are unable to deliver to U.S. territories (including Puerto Rico), APO/FPO addresses, or P.O. boxes.
Shipping Costs
- Free Standard Shipping: All standard U.S. orders include free shipping.
- Additional Fees: Orders headed to Alaska or Hawaii may require an extra shipping charge, calculated at checkout.
Processing & Delivery Times
- Carriers: We ship with trusted partners such as FedEx and UPS.
- Processing Time: Orders are prepared within 1–2 business days.
- Transit Time: Deliveries usually take 3–5 business days after shipping.
- Estimated Arrival: Most orders arrive within 4–7 business days from purchase (excluding weekends and holidays).
Tracking Your Order
When your order ships, you’ll receive an email that includes:
- A tracking number
- A direct tracking link
- An estimated delivery date
You can also check your order status anytime using our Order Tracking page.
Delivery Guidelines
- Standard Deliveries: No signature is usually required unless the order contains high-value items.
- Oversized Products: Large cat trees or bulk orders may require scheduled delivery windows.
- Missed Deliveries: If no one is available, the carrier will attempt delivery up to three times or may hold the item at a local facility for pickup.
Shipping Problems
- Lost Packages: If tracking hasn’t updated for 5 business days or your order is marked delivered but you haven’t received it, contact us at support@furnishnest.us. We’ll investigate and send a replacement if needed.
- Damaged Items: If your package arrives damaged, refuse delivery if possible. Otherwise, email us within 48 hours with photos, and we’ll arrange a free replacement or return.
- Incorrect or Missing Products: Contact us within 7 days of receiving your order, and we’ll quickly fix the issue.
Order Changes & Cancellations
- Modifications: Reach out before your order ships if you need to make changes.
- Cancellations: Orders can be canceled for a full refund as long as they haven’t shipped. Once shipped, our Return and Refund Policy will apply.
Possible Delays
Bad weather, peak holidays, or carrier disruptions may occasionally delay deliveries. If this happens, we’ll update you with new delivery information as soon as possible.
Our Green Promise
We care about your pets and the environment. That’s why Furnishnest uses eco-friendly packaging and works with carriers committed to lowering their carbon footprint.
Customer Support
If you have any questions about your order’s delivery, we’re here to help:
📧 Email: support@furnishnest.us
📞 Phone: +1 718-452-9384
📍 Address: 43 Barton Ave, Staten Island, NY 10306
🕒 Hours: Monday – Friday, 8:00 AM – 5:00 PM
Updates to This Policy
We may adjust this Shipping Policy from time to time. Any changes will be posted here with the updated date.
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