- Express delivery and free returns within 30 days
- support@furnishnest.us
- +1 718-452-9384
At Furnishnest, your satisfaction means everything to us. If for any reason you’re not fully happy with your purchase, we’ll do our best to make the return and refund process simple and transparent. This policy applies to all purchases made through Furnishnest.us and also respects your consumer rights, including your right of withdrawal.
Return Eligibility
- Return Window: Eligible items may be returned within 30 days of delivery. Returns outside this period cannot be accepted.
- Condition of Items: Products must be unused, in original packaging, and free from stains, pet hair, or damage. All parts, manuals, and tags must be included.
- Non-Returnable Items: Customized products, clearance or sale items (unless defective), and items showing signs of use are not eligible.
How to Start a Return
- Contact us at support@furnishnest.us with your order number, the item(s) you wish to return, and the reason.
- Send your return to:
Furnishnest
43 Barton Ave, Staten Island, NY 10306 - Use the original packaging when possible, and be sure everything is securely packed.
- If the return is due to our error (wrong or defective product), we’ll provide a prepaid return label.
- For other reasons, customers are responsible for return shipping costs.
Refunds
- Refund Method: Refunds are issued back to your original payment method.
- Processing Time: Typically within 3–5 business days after we receive and inspect your item (your bank may take additional time).
- Full Refunds: Granted if the product is returned within 30 days and meets condition guidelines.
- Partial Refunds: May apply if the item shows signs of use, damage, or is missing parts.
Exchanges
Yes, we process direct exchanges.
Damaged or Defective Items
- Damaged in Transit: Report within 48 hours for a free replacement or refund.
- Defective Items: Contact us within 30 days and we’ll provide a prepaid return label along with a replacement or refund.
Special Cases
- Bulk Orders (5+ of the same item): Please contact us before initiating a return.
- Custom Products: Non-refundable unless defective.
- Promotional Bundles: May have unique return conditions—contact us for details.
Restocking Fees
We do not charge restocking fees on eligible returns.
Late or Missing Refunds
If you haven’t received your refund, first check with your bank or card provider. If it still hasn’t posted, reach out to us at support@furnishnest.us for help.
Contact Us
📧 Email: support@furnishnest.us
📞 Phone: +1 718-452-9384
📍 Address: 43 Barton Ave, Staten Island, NY 10306
🕒 Hours: Monday to Friday, 8:00 AM – 5:00 PM
Policy Updates
We may update this policy from time to time. Any changes will be published here with a new effective date but will not affect returns already in process.